Thank you for visiting One Acre Ceramics online! Shipping information and other polices are listed below. Please contact us at info@oneacreceramics.com if you have any questions.

Gift Purchases:
If you would like to purchase tile or pottery for a gift, please let us know by using the “Order Information” field when placing your order, and we will be happy to ship directly to the recipient. If you would like us to include a card with a message from you, please include that information when placing your order as well.

Shipping Policies:
We ship our pottery and tiles by UPS Ground or USPS Priority Mail. Items usually ship 1-3 days after purchase. All items are shipped with delivery confirmation, and tracking information will be sent to you once the order ships. At this time, we only ship within the United States. Free shipping offers apply to retail purchases only.

Please feel free to contact us with any questions about shipping costs or delivery times.

Refunds and Exchanges:
We want you to be happy with your purchase. If for some reason you are not satisfied, please contact us at info@oneacreceramics.com within 5 days of receipt. The buyer is responsible for safe return of work and return shipping costs.

If an item is damaged in shipping, please notify us immediately so that it can be reported to UPS or USPS.

Care Instructions:
Our tiles and pottery are both beautiful and functional, and we hope you will enjoy them for years to come. All work is made of stoneware clay and fired to over 2100 degrees. The clay and glazes are lead-free and food safe. Mugs, cups, small bowls, and plates are microwave and dishwasher safe. Handwashing is recommended for all other pieces. For teapots, we recommend ‘pre-warming’ the teapot by filling it with hot tap water for a few minutes before emptying the teapot and adding boiling water for tea.

Conditions of Use:
When you purchase anything from One Acre Ceramics, you agree to hold Thomas and Sarah Gelsanliter harmless from any loss, damage, or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.

We reserve the right to update these policies at any time.